I worked here when it was Qwest. They treat people very well. It's a tender trap. - Facilities Specialist Lumen Employee Review

4.0
1 Dec 2012
Recommend
CEO approval
Business outlook

Pros

Superb benefits. Everyone brags about Boeing's benefits. Qwest had tuition free and I got an art degree. Another employee went to the Clown Academy in Spokane and got a 'degree'. Qwest worked with me to be flexible in my hours, to go to school. Qwest gave me a pension AND a 401K and medical that was not taken out of my paycheck - just a small co-pay. All that and I worked my way from the bottom position (Operator), to a top position (Facilities Specialist) before I was 40.

Cons

People feel very confident about job security and almost everything is based on seniority. It's all about your TOE (Term of Employment) date. Also, the managers can get real snotty about petty stuff.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
16h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
16h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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