Still finding their way but may never..... - Director Lumen Employee Review

1.0
17 Sept 2012
Recommend
CEO approval
Business outlook

Pros

Regardless of other comments pay is good (historically higher than average for Denver) generally. Located downtown for moat positions in Colorado...although the CEO would like to change that to have more jobs in Monroe...a very bad choice. Work/life balance is good; but requires the individual to manage it.

Cons

Company lacks a strategic vision, have decided what they will excel at..a competitive advantage. Leadership is not in touch with the realities of the business and market, or at least that is the perception. Company is penny wise and pound foolish due to the dividend commitment they have made. Employee moral is at an all time low due to cuts in everything while management still pays themselves very handsomely...but I guess that is the new way.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
See reviews by: Helpful|Rating|Date|All