Manager calling on my customers after they were defined to me in the system - Strategic Account Executive Lumen Employee Review

2.0
12 Mar 2012
Recommend
CEO approval
Business outlook

Pros

Benefits Good and support roles fine--sales roles are like a rotating door.

Cons

Describe job as one where they give you a base of accounts & you're to build--base of accounts were non-existent. Didn't receive existing customers until 3 months into job & then they were ones that we had just lost business to or never could win over. Mgr also was breaking into my accounts even after they were defined to systems as mine. Worked 3 huge opportunities but they wouldn't close in early enough time for me to keep job--competitor always offering huge bonuses for business to stay with them. Went into the office every day & worked 8-10 hours per day either calling on customers or going out to meet customers--very hard to get them to allow without prior relationship.

Explore other reviews about Lumen

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

avatar
Lumen Response
2mo
Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!
2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
See reviews by: Helpful|Rating|Date|All