Good people, bad compensation - Customer Success Lumen Employee Review

3.0
15 Dec 2025
Recommend
CEO approval
Business outlook

Pros

The people that you work with are wonderful, and helpful

Cons

4 years in role, without 1 pay increase. Increases are ususally in 1-3% increments.

avatar
Lumen Response
5mo
Thank you for taking the time to write a review. We value your input. We recognize your experience with compensation. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad to hear that you valued working with your team. Thank you again for your feedback, we wish you all the best with the next step in your career.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

See reviews by: Helpful|Rating|Date|All