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Liberty Mutual Insurance

Engaged employer

Challenges common with older companies - Product Owner Liberty Mutual Insurance Employee Review

3.0
29 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits. There are great people there who do genuinely care about people. Depending on your role and where in the organization you are, there is good work/life balance - although I learned the New England area culture lends to prioritizing work over personal needs.

Cons

Recognition at LM is entirely set up to recognize individuals and specifically within LM Tech organization, the environment is very political and toxic because the concept of 'win as a team' is not embraced. Majority of the workforce has been there their entire careers, and career paths are generally vertical (vs. horizontal/matrixed). This creates an environment where people in senior level positions have worked together since right out of college. As a result, the tough conversations that need to happen and business needs go out the door in favor of friendships and favoritism. People who come into mid-level to senior roles from outside of the company are generally not embraced and influencing change is difficult. This also leads to leaders turning a blind eye to bad and unethical behavior of others. Especially in LM Tech - the culture is increasingly toxic and political. There is a lot of opportunity for LM to evolve, but they get in their own way by sticking to their old patterns. The Leadership development is seriously lacking. As a new manager, I had zero leadership development other than self-service learning modules in the L&D platform. My own manager had zero skills in how to provide development and coaching as a manager of managers. With the latest RTO mandate for employees living within 50 miles of the hub, remote employees are being left behind. Travel options are getting more limited due to expenses and remote employees are no longer on equal footing as their peers that live close to offices. Employees that are able to RTO are treated with preference.

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Liberty Mutual Insurance Response
11mo
We appreciate your detailed feedback. We are committed to fostering a collaborative and supportive culture and your insights here will help us do so

Explore other reviews about Liberty Mutual Insurance

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
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