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Liberty Mutual Insurance

Engaged employer

Florida Based Workers Beware - Customer Service Representative (CSR) Liberty Mutual Insurance Employee Review

2.0
6 Sept 2023
Recommend
CEO approval
Business outlook

Pros

The company is well known. If you have a good and caring supervisor that knows what’s going on you might have a good run.

Cons

Liberty does the bare minimum to look as though they are a good place to work, it’s not! Liberty doesn’t pay employees that are in the path of hurricanes time off to prepare or evacuate. This is one of the only companies in Florida that does this. (The only other I know is progressive) What’s more annoying is while not giving any pay if you feel your not safe and have to take off they send a email that “yours and your families safety is their top priority.” Yeah right! Because now you have to decided, do I want to gamble with my life and stay so I can work or leave and possibly not be able to pay my rent at the end of the month. Not a very human company. LM makes billions in profit every year, to not pay your employees (that don’t even get sick pay) for the couple of days that there’s a major hurricane is despicable. LM also boasts tuition reimbursement as a benefit. Good luck using it! I’ve had several reviews always meeting metrics and still they want more before I can qualify for tuition reimbursement. It’s completely up to your manager so if they don’t like you, don’t even bother.

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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