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Liberty Mutual Insurance

Engaged employer

Liberty Mutual is way behind in the Insurance Industry, Auto Claims was the worst job I have ever had. - Senior Customer Claims Representative Liberty Mutual Insurance Employee Review

1.0
7 Apr 2014
Recommend
CEO approval
Business outlook

Pros

Benefits, pension, 401k, time off

Cons

The entire job is a con. The workload and deadlines are just ridiculous. The goals are set so high that they almost make it impossible for you to meet "CSAT" scores, which affect your bonus and raise. Everyone is micro-managed to the max. I have never seen a company micro manage so much. Management of course does nothing but tell you what you are doing wrong and never what you are doing right. The hours are very bad, two weekend shifts a month, and almost never get out on time.

Explore other reviews about Liberty Mutual Insurance

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, generous PTO, flexible in-office schedule

Cons

Honestly none, Liberty is a great place to work

1
2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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