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Liberty Mutual Insurance

Engaged employer

Beware this company. Investing heavily in the Sales side of the business, cutting drastically on the claims side. - Claims Specialist III Liberty Mutual Insurance Employee Review

1.0
18 Dec 2009
Recommend
CEO approval
Business outlook

Pros

They will pay for your education, have a pension, coworkers are good, at least the ones who have not been let go.

Cons

Too many to list. Management is about 10-15 years behind the times. Only concerned about sales and cutting the payouts too policyholders. Too much Geico envy. They need true leaders and need to actually offer a service. Most of their money is invested in software designed to minimize payouts to policyholders. Gieco, Statefarm and Liberty Mutual are now the big 3 of insurance. Stay away. Just like the big banks they are incredibly unstable. A large portion of their policies are being cancelled. This being offset by new policies.

Explore other reviews about Liberty Mutual Insurance

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture with plenty of work, diversity, slack/teams, rec rooms, plenty benifits

Cons

non that I can think of

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Liberty Mutual Insurance Response
3mo
Thank you for sharing your feedback! We're glad you're enjoying the culture and benefits at Liberty Mutual.
1.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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