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Liberty Mutual Insurance

Engaged employer

Bad bad place - Subrogation Representative Liberty Mutual Insurance Employee Review

1.0
6 Feb 2019
Recommend
CEO approval
Business outlook

Pros

The job itself is interesting and rewarding.

Cons

Management in subrogation is well below the level I've worked for in the past. It appears some employees are set up for failure and they are less than truthful about business plans. Recently nearly 100 positions were outsourced overseas to India. For being an American company this is hope they treat long time, loyal employees. Management almost forces employees to provide monthly survey answers which make the company look better although positive comments are not the feeling of employees. Also Liberty makes the process of recovery much more difficult than it needs to be and appears to be. Processes are always changing to the worse. Too much forced turnover.

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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