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Liberty Mutual Insurance

Engaged employer

Great Place to Work For Those Motivated by Cold Hard Cash and Long Work Days - Business Systems Lead Liberty Mutual Insurance Employee Review

1.0
28 May 2009
Recommend
CEO approval
Business outlook

Pros

1. Quick advancement through the company for those that show the capability and willingness to do the job and exceed at doing their job. Perfect for overachievers and those that enjoy working many hours 2. Generally one has the physical resources to perform their job. 3. Good and fair performance review format 4. Level headed CEO 5. A conservative business approach that helps secure job stability (provided your position is still needed) 6. Challenging work 7. Expect most managers and people to listen to your ideas with an open mind 8. Company has a good reputation and great customer focus (though resources are lacking to live up to that focus in practice.) 9. Company has a steady focus on compliance and ethics 10. Company supports career development through training and college tuition reimbursement

Cons

1. Poor work life balance coupled with high stress environment. Consider yourself tethered to the company and expect no compensation for extra hours (whether that be time off or salary increase) if you are on salary. We have a yearly employee opinion survey and consistently rank low in this category and I am confident that this is one area Liberty Mutual will not seek improvement on. 2. Cut throat business dealings and "us against them" mentality within pockets of the company. Be prepared for finger pointing as opposed to people asking the question "what can I do to help the team and company improve" 3. Unless you are motivated by money, power, or just love business work, in my experience the work you will do will be challenging but not fulfilling 4. Expect to not be given the volume of human resources (if a manager), budget, or time (if individual contributor) necessary to perform the job at a level that you feel proud of or that you feel serves the customer as you would like to 5. This is not a service oriented culture by any means (excluding external customer service of course) and there are many competing priorities (points back to lack of human and budget resources). Be prepared to have to constantly follow-up with people on a daily or hourly basis in order to get help, an answer, or action from somebody to hold up their end of the bargain. 6. Though they have the means for providing recognition and awards, this is seldom done. 7. They will cut the cord with you in a heart beat.

Explore other reviews about Liberty Mutual Insurance

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good company with good leadership.

Cons

Nothing really comes to mind, they try their best to support you in any way possible,

1.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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