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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Moved on the better pastures - Gold Customer Service Representative Liberty Mutual Insurance Employee Review

      2.0
      3 Aug 2017
      Gold customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay is decent for a phone farm.

      Cons

      You'll see new hires be brought on at a higher salary than folks who've been working a year or two in same position. Management doesn't care as long as you produce numbers but if you don't produce expect heavy handed responses . You are not a person you are a number to them.

      avatar
      Liberty Mutual Insurance Response
      8y
      Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      23 Jun 2026
      Sr. marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work-life balance Nice coworkers and healthy work relationships Lots of resources

      Cons

      Slow moving pace and limited risk taking

      2.0
      22 Jun 2026
      Principal business analyst ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Diverse culture, work life balance, flexibility

      Cons

      They go through layoff regularly. Lay offs are massive, whole organizations at a time. They have multiple waves a year. I’m not sure how anything gets accomplished from so much firing and hiring and moving. Whoever’s left takes the burden and realizes they’re next. It’s bad for motivation and productivity.

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