Sales and Service - Sales Representative Liberty Mutual Insurance Employee Review

Liberty Mutual was built on being a personal agent, now they are only focused on a "turn and burn" strategy. Customers can long forget the access to an agent they once knew, Agents are taught and paid to focus only on new business and ignore customer service requests unless it will lead to a sale. The customer service agents are also slammed with phone call after phone call about the huge price increases that come every year. They don't understand the "broad" statements advertised on the commercial vs the fine print...as with all companies. There is no difference now between a Gieco or a Liberty Mutual.. Clients want lower costs especially when most popular companies provide the same claims services and benefits.