Pros
Good discount, managers are usually team players, good product, beautiful stores.
Cons
Everyone from 2017 is talking about the upper management because ITS BAD. But I am going to focus on the wage issue. I worked at L'Occitane for over 1 year on <10/per hour. Coming up on my second year, a new hire (with no sales experience and barely any work experience) was hired at a MUCH higher wage than me. This happens in this company a lot. Also, our store exceeded our sales goals overwhelmingly. The company gives yearly bonuses depending on your entire stores performance. It is not based on individual numbers at all. You receive the same (%) bonus as the whole store. Our store did amazingly last year, and we got the same bonus as our neighboring store even though they TANKED that year. Their sales were awful. So my coworkers (part time and management) were very very demoralized. Our efforts stood out, but it was for nothing. We did get bonuses based on sales on certain months, but our overall pay raises were not given priority. They rate your store on a GPA scale. We got something around 3.3 and the other store got a 2.7 or something. Yet we revived the same raise as them, killing our moral completely. Not to mention the new hire automatically was given a higher wage than I despite the raise I was given. Very demoralizing and the store hasn't been the same ever since.