Good if you're studying and need something part-time - Anonymous employee L'Occitane Employee Review

Management are very unorganised and there's a lot of backstabbing. They talk about this PROSPERITY acronym and push you to follow it but they don't. The way they make you talk to customers and tell you to be positive all the time is very annoying. The heavy emphasis placed on KPIs can be very disheartening, especially if you don't achieve that. Your shifts get cut if you're not consistently up to a certain standard for a period of time, even if it's not your fault. They talk about being customer-centric but they push you to sell certain things and reach certain targets that means you can't actually think about the customer but only about your targets. The hours vary placed on the store, but unless your the BM or ABM you don't get very good hours.