A Good Place to Work - Customer Service Representative Kohl's Employee Review

4.0
30 Oct 2009
Recommend
CEO approval
Business outlook

Pros

At the location I work at, the people are great and this in and of itself is a bonus. While the pay for hourly employees like myself is not very good, the availability of health insurance and other benefits is immensely helpful and appreciated.

Cons

Some of the management seems unwilling to get down and do nitty gritty floor work themselves when lowly hourly associates are overwhelmed with other work, though others are great about it and lead by example, which in turn makes me personally work harder. Some of the management will shower you with praise, while others are snarky and will not give you the time of day. Hourly pay is not commensurate with the amount of effort put in, especially as the holidays approach and lines get longer.

Explore other reviews about Kohl's

5.0
20 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

flexible work schedule great coworkers location is very continent

Cons

store hours change every few years you can be moved a lot in one day (bothered others not me) certain customers WILL recognize you as the "lady who would not honor kohl s cash from 5 years ago"

2.0
16 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(Mostly) amazing coworkers and flexible schedule most of the time. Good part time job for college students. Pay was decent.

Cons

Very limited full-time positions, leaves little room for career opportunities. Terrible team environment, feels like a fend for yourself fiasco everyday. I didn’t feel as if my managers or anyone at corporate really cared about any employees and it was just the employees caring for each other. Training times were wildly short, usually only a short shift or two on each area to train (registers, floor, bopus, etc). Corporate is difficult to get in touch with even for customers and they WILL take it out on you and management at any level does not seem to care.

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