Sinking ship - Customer Service Associate KeyBank Employee Review

2.0
15 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Holidays off. Can get a lot of PTO AGTER 5 years

Cons

Management everywhere here is awful. Toxic work environment in every position I’ve been in

Explore other reviews about KeyBank

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

If you’re in the Seattle area or other markets with concentrated branches there is a lot of opportunity for development. There are some very good employees that work for key.

Cons

Leadership is unpredictable and expectations are constantly changing making it hard to effectively manage a team and commit to all individual sales responsibilities. They removed them but reinstated them in a different way mid year with no notice.

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