30 years later, and I thought it would only be temporary - Department Manager Kaiser Permanente Employee Review

4.0
10 Feb 2009
Recommend
CEO approval
Business outlook

Pros

Kaiser provides excellent medical and dental benefits for self & family. Good wage (well earned). Good vacation and ill time allowed. They provide exceptional medical and dental care, and really have a heart towards the members and giving good customer service. They are getting better about getting rid of employees who are not being productive or doing their part - this is long overdue.

Cons

Good people have been fired and incompetent people hired in their place. Systems have failed, but yet they remain. Kaiser is unwilling to concede when a system or appplication fails. Millions of dollars are wasted on systems that do not work, or are not correct. Billing, claims, group accounting processes - things are messed up, and a lot of money has been wasted. There is a lot of pressure on managers, staff & doctors to do the impossible.

Explore other reviews about Kaiser Permanente

5.0
9 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great teamwork! Love the work environment

Cons

None that I can think of

4.0
9 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Kaiser is a great place to work and build a career over time. In my experience salaries are above market for most positions, and the benefits are so good that many people become "lifers". The health coverage is extremely generous, and time off starts off adequate and gets better over time (18 days when you start, moving up to 33 after 15+ years - this does not include sick time). Employees truly believe in the mission of KP (at least, I do) and it's clear that this is a place where employees' contributions are valued. Although my role is not part of any of the unions, the fact that our workforce is predominantly unionized also places a positive role in KP's reputation as a good place for workers (although having unionized staff also presents many challenges). Overall, I enjoy working at KP and would recommend it to others, but understand that you are entering a big bureaucracy. A friendly, mission-driven bureaucracy, but still.

Cons

Cons: having lots of "lifers" means that innovative ideas and workflows are not always adopted without a fight. People have their roles deeply embedded here, and any threat to the status quo is seen as negative, even though we need to make some pretty radical changes given the new health care environment post-ACA. There's a lot of "not my job" attitudes here. It's hard to navigate the layers of bureaucracy, both in terms of personnel/HR/benefits, and in getting work done (there are often 4-5 departments at the regional and national KP levels working on similar areas, and no guidance on who does what.) Be aware that KP is not immune to reorganizations and layoffs -- they do make a good attempt to ensure workers are hired elsewhere in the organization, but there are no guarantees, and there can be a lot of turnover in certain departments. Benefits are currently generous but are always subject to downgrades in the future, so just be aware of that. Some changes to the pension and retiree medical benefits are about to hit, and with them a wave of Baby Boomers will be taking retirement, which should hopefully open up many new management opportunities for Millennials. Oh, and the biggest con of all: we still - STILL - use Lotus Notes for email. Shocking, I know, but true.

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