JCI fosters development, and "ingenuity", and in return gives outgoing employees very good wages, benefits and praise. - Anonymous employee Johnson Controls Employee Review

5.0
30 Dec 2008
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

JCI provides an opportunity to grow and develop both within the company and with secular education compensation. The Building Efficiency portion of the company is divided into two close but individual parts, service and systems. The service portion of the division is aimed at providing specialized solutions to customers problems - whatever they may be. As in the rest of the industry, things move more slowly. On the other hand, the Systems side, the installation side, the side I work for, the work is by far faster paced, and exciting. Well deserved praise and recognition flows freely, and within the branch organization, one feels like they are part of a family. This is one of the best parts of working for JCI. Coworkers are friendly, and are quick with support in most any way one needs it. Support from Corporate, is easily accessible, and the voices on the other end of the phone are, for lack of a better description, happy.

Cons

As long as employees are performing, they are allowed to continuing to do things the way they always have. Training on new products and tools is required, but often difficult to foster once the training session is over, unless an employee is self motivated. Employees are expected to execute installation projects on schedule, and much of the time an employee can succeed in different ways, many prefer the "work smarter" ethos, others still, prefer the "work harder" way. The unfortunate fact is that the latter are often easier to come by, and with a company continually striving to grow and dominate, people reluctant to change would be better off somewhere else. Employees are kept happy, often to complacency. Future employees should consider that the company is a living thing, and is moving quickly, be expecting change. A motto often heard is: If you don't like something, wait, it will change.

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Decent pay, good PTO and benefits

Cons

Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

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Johnson Controls Response
2w
Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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