Vendor helpdesk Team - Senior Executive Johnson Controls Employee Review

1.0
27 Mar 2026
Recommend
CEO approval
Business outlook

Pros

No pros really disappointed with team and management

Cons

My experience with this team has been extremely disappointing and, at times, outright unacceptable. The work culture is highly demanding and shows little to no respect for work-life balance. There is frequent pressure to work on weekends, often without valid justification, creating unnecessary stress for employees. Management communication lacks empathy and understanding. Basic situations like requesting leave or taking short breaks are handled in a way that makes employees feel uncomfortable and undervalued. There appears to be a constant expectation to justify personal time, which is not reasonable in a professional environment. The overall atmosphere is restrictive, where even normal interactions among colleagues feel discouraged. This leads to a tense and demotivating workplace rather than a supportive team environment. In summary, the focus is heavily skewed toward productivity with minimal regard for employee well-being. A significant improvement in leadership approach, communication, and respect for personal boundaries is needed.

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Johnson Controls Response
2mo
Thank you for taking the time to share your thoughts with us as a Senior Executive. We’re committed to fostering an inclusive and supportive workplace where our core values of integrity, collaboration, and innovation are lived out. We apologize that you had a negative experience with us. Your input will be shared with the appropriate individuals to address your concerns.

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5.0
9 Mar 2026
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Pros

Team Work CEO Manager Location

Cons

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2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, good PTO and benefits

Cons

Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

1
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Johnson Controls Response
2w
Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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