worst job I have ever had - Account Manager IRIS Software Group Employee Review

Thank you for taking the time to leave a review, although we are sorry to hear of your experience with a potential sale being reallocated. We are aware of the situation you are referring to; on limited occasions, we may ask our senior sales executives to take on high-value deals so that they can provide their expertise and be role models for our newer colleagues. We are sorry if you felt this wasn’t handled sensitively and we will always encourage collaboration between our senior salespeople and junior salespeople, who are able to shadow our sales experts to refine their skills and be able to provide an outstanding quality of service. We’re very proud to support all our salespeople so that they can develop their skills, learn different products, and grow their careers. We run an extensive 4-week induction and training course for our newer sales executives which is delivered by a host of experts across Sales, Marketing and Product. This training covers the end-to-end sales process supported by individual training modules and a tailored product training programme We also provide dedicated personal performance coaching for our salespeople and work shadowing opportunities, so that they can develop their skills and grow their careers. To reward our fantastic salespeople, we offer a comprehensive commission scheme that has been rolled out across the function to provide monthly commission payments, which are allocated based on input and promotes the chance to earn 200% of commission when the target is achieved. We are also pleased to run a recognition award for our highest performing salespeople each quarter, with our latest winner being gifted an electric scooter. Employee feedback is always important to us, and we encourage all of our employees to share with us their great feedback in our monthly engagement survey Peakon. We are continuing to increase the engagement in our Sales team and are so pleased to have an engagement score of 8.5 for our Sales department, which is 0.7 above our industry benchmark. We are also consistently scoring high in our drivers for ‘Management Support’ and ‘Organisational Fit’ from the survey results of our Sales team. We also encourage our employees reach out to our Employee Voice Ambassador, who are given dedicated training on how to interpret and action Peakon feedback, facilitate meetings, and lead with empathy. We are proud to have 10 ambassadors in Sales & Marketing, who listen to the teams’ collective voices to be cascaded up to our senior leaders and executive team, thereby helping implement positive change and further improve engagement. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. We wish you all the best in the future. Kind regards, the HR team