A lesson in toxic leadership & cutthroat business policy - Telesales Executive IRIS Software Group Employee Review

I am very sorry that you have been affected by the recent restructure in our Sales organisation and I appreciate you taking the time to leave a review. Due to the impact of Covid-19 and associated operational changes, we underwent a limited redundancy process within the Sales function. This was not taken lightly and it is our upmost commitment to treat affected employees with the dignity and respect they rightly deserve – by providing a genuine consultation process, the opportunity to apply for other roles, paid time off for training and interviews, ex gratia pay and fully-funded outplacement support to help them into their next chapter. There have been many changes within Sales to give everyone the best opportunities for success and we have done our upmost to share the benefits and been transparent about the impact of the changes on a regular basis. The wider transformation is exciting as it enables us to share expertise and provide greater opportunities for employees across the IRIS family, it increases the potential for cross selling to support our growth, and it helps us provide the best possible service to our customers. We have also increased the training and development resources on offer for all our salespeople to support them in meeting targets. Sales enablement training sessions are now also available in a variety formats, focusing on our products and solutions with the addition of a dedicated platform for sharing content, guides and demos. It is important to me that we empower our salespeople with everything they need and to ensure that, have also created a specialised team of product and presales experts to support them. It’s important we have great tools to recognise those who deliver high and exceptional performance, and we have launched a new Sales club (Elite Club) which offers an end of year trip for our highest performing salespeople and a number of encouraging awards along the way. Throughout these changes, our Chief Sales Officer, held weekly ‘All Sales’ calls in addition to specific announcement calls to make sure that the changes were discussed and opportunities afforded to ask and receive answers to questions and make suggestions as part of the process. Alongside our generous benefits package, we are also delighted to be accredited as a Real Living Wage employer, and we commit to paying all our employees fairly and competitively for their work. We operate an annual salary review process to support this across the business, alongside the many promotions we celebrate each year. Likewise, we operate dedicated pay scales across Sales so all our salespeople can progress their salaries as their knowledge and experience grows, alongside the opportunity for earning generous commission and the awards and prizes on offer. We’re also proud to invest significantly in management training, to ensure that all managers have the skills they need to be inspirational leaders across the business. We provide a range of free soft skills courses along with our dedicated 'Managing with IMPACT' training programme so our leaders are world class. This goes alongside our many avenues of communication – our Your IRIS newsletter, monthly site updates, CEO emails and team meetings to ensure managers and employees hear about the great things that are happening at IRIS. We also encourage employees to get involved and #makeithappen through our engagement committees, regular employee surveys, and via our EmployeeFeedback@iris.co.uk email address so we can do things better tomorrow than we are today. I would encourage you to reach out to Chris (our Chief Sales Officer), or another of the Sales leadership team with your feedback so that we can address your concerns in more detail. Kind regards, the HR team