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Thank you so much for taking the time to leave a review, although we are surprised and disappointed by your comments. At IRIS, we understand that an employee’s experience at work is shaped significantly by their manager, which is why we invest heavily in manager capability and development initiatives. We have created dedicated leadership pathways to ensure our managers have the skills needed to motivate, develop and inspire their teams. Two of these pathways are accredited with the Chartered Management Institute.
We’re pleased that the vast majority of our managers score above benchmark in our monthly Peakon employee survey, and those not performing receive coaching and support to improve the engagement of their teams. We also encourage all employees to leave honest and constructive feedback for their managers so they can understand how they’re doing and make positive changes. Additionally, we run focus groups for our Sales teams to ensure we listen to their feedback and make improvements. For example, based on feedback, we introduced greater flexibility around break times for the Sales teams in Manchester.
We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. Kind regards, the HR team