Same as all CROs-worse in 2025 - Senior CRA ICON Employee Review

2.0
12 Jul 2025
Recommend
CEO approval
Business outlook

Pros

As a European company some ideals are a little better. The company is large enough to have some stability. I love the old fashioned PTO over the “unlimited time off. It actually allows me time off. The major holidays are a bonus. 28 days vacation and 8 major holidays are the best I uave ever had. Working with companies using unlimited time off I had no vacation for 5 years. This is life changing.and a major reason that I stay.

Cons

Class action lawsuit has affected every part of the job. No “merit increases” in 2025 when inflation has been 50% in 5 years. Company does not reimburse for internet. We get minimal coverage and options for even home office supplies. $300 a year and the options are so locked down you are lucky if you can get generic pens, forget about supplies you actually need to perform your job. That is left to out of pocket. We are making less and less every year in the same job. Yet company spin is the opposite. Oh did I mention we used to work 40 hours a week which meant the very low salary at least allowed a work-life balance. Now we have no increase in salary, but everyone is regularly working 20 hours of free OT every week for months. Things are so bad that giving kudos for exceptional work of a colleague is limited to an email and no gift cards are allowed. God forbid someone get a $25 gift card. The company may go broke. It is shameful. Things were not great but bearable until late 2024. Now the skimping is so bad we can’t do our jobs and I feel I pay to have a job. It is embarrassing and shameful. They do not give a per diem and it takes up to 6 weeks to get expenses paid.

Explore other reviews about ICON

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Really great manager. Remote work major plus. No micro management. Great pay

Cons

Annual salary increase this year isn't until September which is odd.

2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very little pros to working here other than it's very easy to stay under the radar. The work load is light.

Cons

Very little room for growth, eventually got laid off because ICON over hired too many CRAs it could handle. The CRA bridge program was supposed to be only 3-6 months but people we not able to promote despite being there for 2+ years

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