I really wanted the ICON acquisition to work.. - Clinical Operations Manager ICON Employee Review

I'm a legacy PRA employee and have been with the company for 10+ years. PRA was not perfect, but ICON tucked all life out of the company. As a manager, attempting to interact with HR, IT, Finance, Payroll, etc. is an absolute nightmare. They will not speak to you on the phone and all interactions need to go through email or HR Helpdesk. They have literally removed the "human" aspect in "human resources"... and the soul of the company. Policies are changed without consulting management to determine how the changes would actually impact our employees. Changes are made, announcements are made to employees and managers at the same time, and then managers are left floundering for answers or rational on why changes are made. The changes that have been made have shifted all in favor of the company, and do not incentivize employees to stay.