Parochial and Out of Date - Anonymous employee Hyatt Employee Review

2.0
12 Jan 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The employees are nice. The cafeteria is pretty good. The work wasn't challenging or time consuming so provided good work life balance (however the lack of challenging work I viewed as a con as well).

Cons

I worked at the corporate headquarters in a high level individual contributor role. Coming from a larger organization I was blown away with the poor systems, policies and attitudes . I found many of the processes to not be intuitive and to defy reality or logic however whenever I brought these things to the attention of my manager it was viewed as me being critical. Honest descent was not appreciated in the work environment. Additionally I was surprised at the degree to which I was micromanaged particularly given I had many years of experience not only in the industry but also in management roles. We did not have the flexibility to work from home as most people in our profession do and when we eventually did it resulted in IMs and phone calls which were obviously made to check up on me (because otherwise I would just not work??!?! very insulting). I found it very bizarre and didn't appreciate being treated like a front desk agent as a high level individual contributor manages there own time, due dates and work loads and don't need to be micromanaged. We were also delegated responsibilities many times based on senority! As opposed to looking at our strengths and individual areas of interest and assigning work accordingly. This I found particularly flabbergasting. Between the outdated systems, policies and inflexibility it was pretty frustrating and unbearable.

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Pros

hyatt employee benefits with discounted rooms worldwide

Cons

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Pros

Fair pay, decent PTO, can be a very flexible work environment if you have a caring leader. Hospitality is a fun industry that tends to attract interesting people--ability to travel and work with diverse cultures is great.

Cons

Constant reorganization/restructuring post-COVID, and growth that outpaced scalable infrastructure. Some long-time employees very set in their ways, can be hard to make meaningful impacts on ways of working even when the org has changed on paper.

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