They talk the talk but can't walk the walk. - Company Contact Lead Humana Employee Review

They are very shiny on the outside but not so sweet on the inside. They have a very cookie cutter image and don't respond well to those who do not fit into that mold. Advancement becomes difficult. The benefits are terrible considering they are an insurance company. Internal customer service is borderline rude and often not very helpful. As employees, we are expected to go above and beyond to offer the ultimate customer service experience but as the consumer that is far from what happens.