Pros
I have had a lot of love for this company for many years. They go out of their way to offer employees so many extra perks to assist in staying healthy. The pay is superior to what you will make in other settings. The healthy insurance and PTO is decent compared to what other companies offer.
Cons
Nothing matters anymore but the numbers. Salaried workers are being asked to do more and more work while quality slips away. All that matters is hitting call targets and getting surveys done. Call times must be long enough but not too long. If people don't want to participate we call them again to attempt to get them to change their minds. If you don't answer your phones we call you at every phone number we can find over and over again. If you are lucky enough to get a decent coach the job might be tolerable, but you will still feel micro-managed. This is a nurse telemarketing job.