Very poor pay - Guest Engagement Specialist Hilton Employee Review

1.0
9 Aug 2023
Recommend
CEO approval
Business outlook

Pros

The travel benefits are amazing. Most managers are very kind. If you have any emergency or issue and need off they go the extra mile to help.

Cons

Let's start with the most important aspect of this position. Why we all work. The pay. After close to 10 years with this company, my teenage kids make more than I do. It's truly disgraceful. New employees are starting a few cents below what I make with years of knowledge , expertise and top tier metrics. It's so hurtful to see the prideful profit emails come out quarterly when I am unable to feed my family properly. We've all complained but they do not wish to hear it. We have been shown over and over again we are just a number and they do not care as far as our pay is concerned. Someone with my level of tenure should be in the $20 an hour range. Not even close! To make less than even $16 an hour after all these years is sad. Less important, the technical glitches are daily. The systems are just poor. Looking for another job and I'm not the only one. Very sad about that because this used to be an amazing company and I think most of us old timers stayed around so long hoping it would get better.

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5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance, and great benefits

Cons

Can be slow to adapt to new processes

3.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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