Shiny on the Outside, Tarnished on the Inside - Assistant General Manager Hilton Employee Review

3.0
9 Mar 2013
Recommend
CEO approval
Business outlook

Pros

Worldwide recognition, fairly good benefit program, some of the best properties in the world are Hilton brands.

Cons

Company has swayed drastically from the original goals set by Conrad Hilton. Now it's all about the bottom line. Management talks a good game regarding employees and appreciation, but ultimately, all decisions at every level focus on money. And, unfortunately, in this industry, that equates to failure. In the division I worked for, a few of the GMs I met were hands on, hard working people, as am I. Unfortunately, that personality is no longer valued. The GMs who get the accolades and the money are the ones who don't have any employee relation skills or management abilities other than sitting in their office cutting budgets, but they know how to "play the game." If you want to play the game, it's a good company for you. If you work hard, give your hotel your full hands on attention 24/7, don't look for appreciation or respect because you won't get it. Sorry Conrad, it's the way it is now...

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5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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