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      Hilton RMCC - Revenue Specialist Hilton Employee Review

      3.0
      16 Oct 2016
      Revenue specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of PTO with management support to use it; flexible work environment (work from home one day per week and during winter holidays); management is approachable and usually willing to go the distance to solve problems; discounts on hotel stays and a wide variety of non-hotel related discounts (cell phone, mattresses, etc); overall positive office culture with numerous volunteer opportunities and fun events held throughout the year; decent training and development programs; perfect place for a new college graduate or those with a family and desire job stability

      Cons

      High level management seems to lack the ability to plan more than a few months in advance (numerous team members have desks in meeting rooms due to lack of space); last-minute initiatives with dubious goals and lack of transparency regarding their impact on the business; lack of transparency in regards to promotions; lack of opportunities to move up the ladder within the RMCC (you will either manage hotels or manage people here) or within Hilton (the Dallas office seems very removed from the rest of the company); increase in nepotism within the past two years (a curiously high number of lower and middle managers have out-of-office connections with leadership i.e. babysitters, gym buddies, friends of family, etc.); lack of incentives to improve personal performance (typical 3% yearly pay increase; no bonuses for non-management positions; salary caps for promotions)

      avatar
      Hilton Response
      9y
      Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.

      Explore other reviews about Hilton

      5.0
      2 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Best top workplace ever. Good benefits

      Cons

      Can be a lot of workload

      2.0
      14 May 2026
      Accountant
      Recommend
      CEO approval
      Business outlook

      Pros

      Different services and softwares provided by Hilton are convenient to have access to.

      Cons

      The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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