Pros
Challenging issues to deal with which can be stimulating I like dealing with people even if they're angry, but if you're impatient I don't recommend If you are really professional and hold your tongue you can move up
Cons
Location in KOP stinks unless you live in town - TRAFFIC! Management is pretty much incompetent and most if not all managers had no place in leadership positions Employees were treated like children not adults Heaven forbid a supervisor had a personal issue with you Favoritism was played in promotions and in general Very clique-ish Once you were in Collections - if you tried to post out to another department managers would actually sabotage you! Unbelievable! When upper management increased quotas for calls/dollars collected management was quick to PUNISH employees for low numbers when they couldn't meet them themselves when they were in our position Management did not take accountability Management did not listen to valid suggestions from employees HR was close with upper management so any valid complaints were not acted upon
