Great team with an amazing vibe! - Customer Success Manager (CSM) HiBob Employee Review

5.0
17 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Fantastic culture with great teammates who are incredibly helpful Roles/responsibilities as well as kpis for success within the role are clearly outlined Great benefits

Cons

Step-by-step actions to take for career progression (both cross-functional & between segments) aren’t as clear - can be more defined Workload can be quite intense at times

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HiBob Response
8mo
Thank you for sharing your experience and for being part of the HiBob team! We’re so happy to hear that you enjoy our culture, collaboration, and clarity around roles and success metrics — our people and teamwork truly make the difference. We also appreciate your thoughtful feedback about career progression and workload. Your suggestions are valuable, and we’re actively working on refining our growth frameworks to provide clearer pathways and development opportunities across teams and regions. Thank you again for your dedication and for helping us make HiBob an even better place to grow and thrive.

Explore other reviews about HiBob

5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Does Glassdoor have a character limit? Honestly, this is the best company to work at. The people are absolutely incredible. Super smart and supportive, it’s a great combo. I love our office lunches, perks (gym/wellness stipend for example) and just overall good vibes. Product is massive so definitely know that there’s more to learn everyday. That’s the beauty though, it’ll never be boring.

Cons

No cons - more like suggestion. Bigger office so we can come in more!

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HiBob Response
2w
Wow, thank you for this amazing review! We’re so happy to hear that you’re enjoying the people, culture, office lunches, perks, and overall vibe at HiBob. Creating an environment where smart, supportive people can do great work together is something we care deeply about. We also love your point about the product — there’s always more to learn, and that’s what keeps things exciting. And noted on the bigger office suggestion. We love that you want to come in more! Thanks again for being part of the Bob journey.
2.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote environment with a lot of flexibility. Most people across the organization are genuinely kind, collaborative, and supportive to work with.

Cons

There is a continued narrative around an upcoming IPO that does not feel grounded in current market realities, especially given broader trends where even much larger, much more established companies are holding off. Stop saying it is coming...it's likely not for a very long time if ever. The product was USED TO BE highly differentiated, but the HRIS space has become much more competitive and many alternatives now offer similar or better capabilities. In the U.S. market specifically, some of the company’s core messaging around culture and DEI does not resonate as strongly with buyers as it may have in the past. Things have shifted here and companies are not focused on this anymore. Payroll was highly anticipated but has not met expectations, and its limited adoption has made it harder to position as a strength in sales cycles. Even HiBob doesn't use it's own payroll to pay our employees. From a go-to-market perspective, there are challenges in selling upmarket. The brand and product positioning is not aligned with enterprise expectations, which creates additional friction in longer, more complex sales cycles. Leadership tends to stay optimistic about these dynamics but could benefit from more direct acknowledgment of market feedback and competitive realities. It's not working in the US at all. It never really has.

4
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HiBob Response
2mo
Thank you for taking the time to share such detailed feedback. We’re glad to hear that you value the flexibility of our remote working arrangements and the collaborative culture we encourage across the organization. Regarding the US market, it's true that there has been a major shift. However, the US remains one of our largest growth opportunities and we're ensuring a better product-market fit as we aim to scale. Our messaging is evolving to better reflect this. We appreciate the honest perspective on payroll, positioning, and the competitive outlook. These are areas we evaluate on a regular basis, and we're actively working on a more defined proposition and greater brand awareness. Finally, we're unable to use our own Payroll product to ensure the confidentiality of our employees' data. This is best practice amongst payroll organizations.
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