- - Customer Service H&M Employee Review

4.0
24 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Great team, ambiance and staff discount

Cons

Overwhelming amount of work during some busy period

Explore other reviews about H&M

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very exprienced & skilled person

Cons

Highly recommended and skillful person to trust

2.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Job had potential growth when company was in a healthy state, ability to move into different career paths internally, pay is competitive, discounts on clothes a plus

Cons

Company lacks ability to adapt and evolve with market which has resulted in poor sales, mass layoffs, constant restructuring of positions, putting people in positions with limitedexperience and setting them up for failure consistently, poor leadership, lack of accountability and ownership, bonus structure poor, work life balance non existent if you are in an operations role.

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