If you call in sick you lose $150 from your pay. The way you even call in sick is toxic. You're given a 'hotline' to call, where a manager will pickup, question you and demand a doctor's certificate by the end of the day. The company recently got a 'stand down order' from ASIC for failing to consider the financial situation of customers. This point leads into the next one. From my perspective as a sales agent, you're essentially told by management to push policies onto customers, they use the "if you nag them enough they may cave' mentality. Any other way is disencouraged. Micromanaging is ripe, if you don't hit a KPI, for a single day even, you're effectively 'targeted' by multiple managers who listen to your calls and make judgements behind your back. I personally saw a managers email just open with different agents listed and unprofessional comments beside those names. That email shared to other managers, effectively creating a 'us-vs-them' environment. Hard work is not rewarded. The more people you talk to counts against Greenstones way of 'grading' you. Again, pushing a policy on an umming and ahhing customer is what the company wants. Trainers are outdated in their knowledge of the company's product. They answer questions you ask in a roundabout way without giving answers
