Avoid!! - Reference Executive Goodlord Employee Review

1.0
7 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Don't be fooled by goodlords love bombing in your initial interview. If you are reading this and think you match their referencing criteria think again- it is nothing but a controlling call centre that will drain you of your enthusiasm and energy. Goodlord draws you in under the pretence you will be a referencing executive, this role will constantly change on week if not day to day basis meaning you are constantly learning a new role. Unattainable targets, systems that aren't even functioning you will be expected to work on, while reaching sed targets, and being shouted at by the quite rightly frustrated tenants on the end of the line . Inept management that treat you like children. When raising concerns to them they will deflect it back on to you, as if your stress and anxiety is your problem. They preach they advocate health and well being - i saw multiple colleagues that left due to their mental health after working here. Dont expect to be paid on time, or for your pay check to be correct! No appreciation for if you actually reach targets or help out at all. Job advancement? They constantly change your working role- so how you can advance from that I dont know. As a whole- it has real potential to be good and treat ALL staff well, shame it has such an awful culture and management.

Cons

lack of communication from management, unattainable targets, poor training, systems that aren't functional

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Goodlord Response
2y
Thank you for your feedback and I’m sorry to hear that you haven’t had the best experience at Goodlord. We aim to provide a culture where people can thrive in their professional and personal lives and it’s not great to hear that this wasn’t the case for you. One of our values is that we ‘listen, learn and improve’, and I’m sorry to hear that you felt your feedback wasn’t actioned when expressed to managers. This is something that we would be keen to understand in more detail. I am also curious to understand your comment about unattainable targets and the role changes experienced. Our Referencing employees are measured on productivity and quality and many achieve these targets with ease and we also have a dedicated training team in Referencing, but if you have any further feedback you would like to share we would love to hear it (people@goodlord.co). - Lydia, People Coordinator

Explore other reviews about Goodlord

4.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nice culture and nice office in London. Ceo was very great and very friendly to everyone no matter what level you were and cared.

Cons

Constant changes in leadership and direction. Low compensation

1.0
18 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company is in a growing sector and has scope to deliver a genuinely impressive product. Some of the lower level staff are genuinely kind people trying to do their best.

Cons

Working at Goodlord was a distressing experience. The culture is defined by a staggering lack of professional boundaries and a management style that borders on bullying. Leadership frequently uses intimidation and public humiliation as a means of control. There is a noticeable lack of respect for expertise; management is often dismissive of qualified staff, preferring to "talk down" to employees rather than foster a collaborative environment. The office atmosphere is exclusionary and highly stressful. Communication from leadership is often unkind and impatient, with a "sink or swim" mentality that is never backed by proper training or a clear induction. There is a heavy layer of middle management but very little actual accountability or transparency regarding workload and staffing changes. It is an environment where basic human dignity feels like an afterthought, and the toll on one's mental health is significant. I would strongly advise job seekers, or those who value a professional, respectful culture, to look elsewhere.

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