Pros
-Free coffee and free lunch once a week -You won’t ever have to use your brain, if that’s your thing lol -3 mental health visits (you’ll probably need them after working here) -You will make amazing friends because misery loves company -Very fast training time for PSS, but this is mostly because of high turn over. They will try to sell this to you in the interview process, but know it’s probably because they just had 6 people on the team quit at once and now they are short staffed and over-loading their current heads OR because they waited until August to fill positions of people that quit in January
Cons
Gosh where do I start...? If you enjoy never taking a lunch and working on company holidays this job is for you! Yes that’s right, in my one year at GLG I maybe took 2 lunches and was expected to work at least 2 holidays. Also, if you think you have unlimited time off (which it’s totally logical for you to think that considering it’s in your offer letter), you are WRONG. Instead, they don’t give you a number of days and will cut you off as they see fit and then will probably ask you to work every holiday for the rest of the year. How fun! In addition to this, the engagement coordinator (PSS) role is so mindless that you will lose brain cells. To put it bluntly, you are a scheduler. You will schedule each call that comes through on any given project for your teams (which you will probably have at least 2 and will be swamped all day long), once you schedule it, you will probably reschedule the call at least 3 times due to the client having absolutely no respect for the expert’s time, your time, or GLG’s time. But that’s ok, because we always give the client what they want even if it’s diminishing our expert base. On top of this, you will only get 60 minutes to answer each email before it starts negatively impacting your metrics. Hence why you are never able to take a lunch and must be in the office at 7:30am to handle the 30+ emails (tickets) in the morning. And while we’re on metrics another metric is your “quality” score, which is when your manager goes through 10%~ of you emails (tickets) and reads them to “make sure your following workflow” which a) is totally subjective and b) in my opinion, an invasion of privacy, if you train us properly, like you say you do, shouldn’t you trust us to do our job/workflows correctly? But they probably do this because they have nothing better to do with their time lol. So I’m sure at this point you’ll like ok so what if I stick this out and just move up the corporate leader? Jokes on you. There is no career progression on PS, but more importantly no real career progression within the platform operations and mobility within the company is a minimum of 18 months in your seat, if you even wanted to move to a different department, (which I can promise you, is not a great career move either) you can’t. Lastly this company does not care about L&D, you will not learn anything other than your day-to-day processes. They do not care about your development, or teaching you things that will actually drive and impact the business. It’s such a shame, because they hire from great schools with smart people. And I guess that’s the thing, smart people don’t stay around a toxic work environment for long.