17 Jan 2016
Foundever Response
6yThanks for taking the time to leave your 4 star review. We have since implemented lots of positive changes across the business, following on from continued employee feedback. Best wishes, Sitel.
Inbound Customer Service Agent - Customer Service Advisor Foundever Employee Review
Explore other reviews about Foundever
5.0
29 May 2026
Current employee, less than 1 year
Las Vegas Valley
Recommend
CEO approval
Business outlook
Pros
7 week training to get a person ready to go into production.
Cons
Work hours depends on clients needs. So hours may vary.
2.0
10 Jun 2026
Current employee, less than 1 year
Orem, UT
Recommend
CEO approval
Business outlook
Pros
Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).
Cons
You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.