Foundever (Sitel) USAA Insurance Agent - CSR5 Foundever Employee Review

3.0
13 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Free training and licensing to be a Personal lines Insurance Agent. Access to multiple lines of support ranging from you direct mgr (Coach), Help lines and two different chat options. Good training programs for advancement within the company.

Cons

Compensation is fair to start, but as you go and gain more responsibility you pay does not increase with the lines of business that you are expected to handle. After 3 years of working with the company ppl with 6 months in the company working only Auto , Renters and VPP were make the same as I was with HO added to it, Then I was added to Third party Help Line again with no additional pay top go with the added responsibility. I did look to become a (Coach) to have agents working under me with me there to help them to become better agents. Again this position was offered with a salaried position which would have lead to a lower overall pay when considering the workload and time necessary to do the job properly. Due to the pay not being to my liking for the position, I turned down that position and went back to the phones. After 5 years in the company I have only received 2 annual pay increases one of which was swallowed up by a company wide pay adjustment which essentially devalued the time I had put in.

Explore other reviews about Foundever

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

4.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay Community workplace Good hours

Cons

Inconsistent schedule Draining Mad costumers

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