Too Much For Too Little... - Customer Service Representative Foundever Employee Review

2.0
25 Aug 2014
Recommend
CEO approval
Business outlook

Pros

You are able to move up fast, but the increase in wages isn't much to sneeze at and with the responsibility gained through moving up you also receive double the drama upper management throws at you. If you stay with the company for 5 years minimum, they will give some privilege and increased wages as well.

Cons

The amount of work you put in does not give a high payoff. To add to the menial paycheck, you have to deal with degrading remarks from your operations managers who act like the work load is some sort of cakewalk. Way too much negativity and it leaves one feeling emotionally drained after work. It was a pain in the butt resigning. I had to go to the HR office multiple times regarding a lack of professionalism and harrassment from my immediate supervisor, and when I resigned I had to double check THREE times that I was doing everything right to ensure my accrued PTO (paid time off) would be paid out as stated in the employee handbook. Even after being reassured and being given a different answer each time, I still did not get it and had to make at least 3 more phone calls. It was too much work for something I rightfully earned. A very disheartening experience overall.

Explore other reviews about Foundever

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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