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Firstsource Solutions

Engaged employer

19th Century Views Trying to Work as a 21st Century Business - Systems Analyst Firstsource Solutions Employee Review

1.0
5 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Lots of small perks, vouchers and free coffee. They did actually pay me on time. Got to meet lots of people due to average 6 month retention time or less.

Cons

Terrible work life balance with completely randomised shift pattern leading to massive social issues. Furthermore any ideas you have of holiday will go out of the window once you see the request system . The 19th century ideas on acceptable holiday leaving times. Even 6 months advance notice doesn't meet business needs for more than a single day off. No HR support with any workplace bullying which is rife due to managers apathy to anyone below them. Inappropriate work behavior is expected and as far as I can tell encouraged. As with the valentines poem to a coworker work compition made my skin crawl. A company by looking at many management and coworkers sleeping to the top is a must in the MoScoW success criteria. Don't expect others or superiors to listen to any valid issues either. Expect your managers to ignore any ideas or requests for any kind of support. Training was inadequate and completely unrepresentative of work required after the training period. Also don't expect them to correctly pay your taxes even payroll somehow doesn't understand they're in the UK. Plus they can't even hold onto your information to refer to it on file if your worried about them having it. Most coworkers are nice enough people however most unskilled or unaware of the role. Leading to massive teams taking a long time on simple tasks as a thousand apes may write one sentence of shakespeare. Which I propose the company relies on to justify the presumably spiraling charges to the UK banking industry. If I were one of the big three I'd find someone else who has 1/100th the team of actually capable employees.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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