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Firstsource Solutions

Engaged employer

Ehh - Customer Service Representative Firstsource Solutions Employee Review

3.0
12 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Easy hiring process, multiple options for what job you actually do depending on when you are hired, may have the chance to switch projects when their is an opening

Cons

Usually hired on as temporary agents, there is no guarantee that you become permanent or that you can be hired onto another project after the temporary one ends. Benefits are expensive. Lots of drama, supervisors tend to not care about their agents, reporting ptobkens to hr gets you nowhere. dependingboj which project you work not everyone makes the same pay.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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