A nightmare - Broadband Retentions Firstsource Solutions Employee Review

We are glad to read, like us, your Team mates are a Pro! Our colleagues have and will always be our most valuable asset. We know that happy, motivated and rewarded people are the best way of delivering excellence to our clients and building a world-class organisation. Reward and recognition are more than just buzzwords to us. We are sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Last year we launched the mental health toolkit which enables our colleagues to have the support and guidance from managers in real time. We have been awarded gold accreditation against the Investors in People Standard, joining the top seven percent of accredited organisations across the UK. This is testament to the brilliant work of our team, demonstrating that our people are at the heart of what we do for clients.