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Fidelity Investments

Engaged employer

Ehh... - Financial Customer Associate Fidelity Investments Employee Review

2.0
21 Nov 2023
Recommend
CEO approval
Business outlook

Pros

The starting pay is pretty good for a call center. Great benefits as well.

Cons

They claim that there are so many different opportunities to grow within the company, but make it impossible to explore those options due to working a strict schedule on the phones. The call volume is back to back with no room to breathe in between calls. You go through 3 months of training and still feel confused at the end. They encourage you to ask questions and reach out for help, but when you reach out for help, you're reprimanded for doing so. You have no say so in your schedule and you have to work between 12pm-8pm so say goodbye to having any type of social life. They offer free therapy and after working there for about a week, you'll quickly understand why.

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Fidelity Investments Response
2y
Thank you for your feedback. We are committed to improving the associate experience for all Fidelity team members. This includes career mobility opportunities based on associates’ skills, interests and performance. If you are willing to speak with a member of our team, please contact us at: 800-835-5099 Prompt 2, 4, then 1.

Explore other reviews about Fidelity Investments

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits and people are great. Internal mobility opportunities are amazing.

Cons

Hybrid, but strict schedule. The "F" in Fidelity stands for flexibility. Lower pay grade, but great job security in this role.

5.0
11 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

Cons

In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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