Pros
It's impossible to get fired, but other than that there is not a single pro that comes to mind...how can there be pros when you have 7 long hours of customer service calls. It's literarily call after call from clients who are pissed off and only call in because they have a problem. Maybe flipping patties and making sandwiches isn't such a bad idea, huh?
Cons
The managers get paid to keep their reps in the call center aka prison. You do not want to do a life sentence at this place because you'll wake up in 20 years and still be taking 7 hours of phone calls and making 40k a year. There is no advancement at all! This job will not help you get your foot in the door to move through the company...it will get you in the door to move from phone center job to phone center job to phone center job aka lateral movement with new job titles and more annoying clients. This place hires photography majors, geology majors, heck even people without a college degree, so if you have a finance, accounting, or econ degree, look elsewhere if you want to start a real career in finance or any business field because this place is like a kindergarten for adults (why else are the walls painted mac n cheese orange, sun yellow, puke green?