Forgetting our customers and the associates - Branch Manager Ferguson Employee Review

2.0
30 Sept 2016
Recommend
CEO approval
Business outlook

Pros

In the 10 years I was there I worked with some of the greatest people ever. Nice employee discounts, good match on 401k, once again the people you work make the job.

Cons

It's who you know, not what you know. 50-60 hour weeks, very little appreciation given and upper management doesn't know the difference between being a great leader vs. just a manager. They lost touch with what incredible customer service is and how at one point it separated Ferguson from everyone else. Flat 1-2% annual increases and after helping them achieve record breaking years the bonuses are insulting to the effort that was given. You're made to believe you're not worth what you're paid and you should feel lucky to receive a 2% increase. There was a time I'd never leave that company for anything because I truly believed in their upper management and philosophy but how quickly things change when you become another AA #. Current and past associates will know what I mean by that comment.

Explore other reviews about Ferguson

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are great, beautiful showroom

Cons

Can be slow at times, 9-5 can feel overwhelming

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None, I would say remote work but it’s very toxic.

Cons

Poor leadership (manager and director), poor communication, poor training, unrealistic m expectations, micromanagement, no SOPs, lack of structure, FLSA violations, no upfront disclosure of what role is, stingy management. People outside of HR are great. In HR? They’re happy to lay people off and talk about it so casually during meetings. Think “it’s our yearly layoffs” and joking about catching people “slipping”. No opportunities for growth despite saying there was during interviews. Interview and reality are worlds apart. No diversity. Severe control issues. No new people have been hired in over 3 years yet multiple people have left so people are burnout. One person handles all of one process alone and management thinks that’s ok. For reference the same process takes 10-11 associates in the same sized org. I can go on. Stay away!!!

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