. - Customer Operations FanDuel Employee Review

Great Work Life Balance Company Culture is Good Co-workers and management are agreeable

Movement on processed could be faster

The people at FanDuel are genuinely talented and supportive. Collaboration is strong, the energy is high, and teams consistently deliver high-quality work under demanding timelines. There’s a real sense of camaraderie that makes the day-to-day experience fulfilling.

Employee Relations is, without question, the most concerning part of working at FanDuel. Their approach is rigid, punitive, and disconnected from the reality of how teams operate. Rather than supporting employees or resolving issues, ER often feels focused on punishment over fairness. There is little room for dialogue, context, or proportionality. Even minor, unintentional mistakes can result in extreme consequences delivered without warning. Decisions feel opaque and predetermined, with no meaningful opportunity to be heard or course-correct. “Consistency and fairness” is frequently cited, but in practice it comes across as a way to avoid nuance or accountability. The result is a culture of fear that discourages openness, undermines trust, and makes employees feel disposable.