Staffing, Attendance Policy, Insurance Rates, Schedules, Morale, Fear of job security, Slow/bugged Systems
At one point, I actually loved my job, however, deeper that AllState penetrates into the company, the worse it's getting. Our health insurance rates have increased by over $5000 in the past 2-3 years. Family deductibles are now $4000, Out of Pocket Max $6000. The attendance policy is getting less and less family friendly. Training used to be stellar and now is starting to fizzle. Morale is less than mediocre. Shifts are becoming difficult to maintain. They did major layoffs in May and are now hiring. It feels like it is their way of getting all of the seasoned reps to quit out of fear of job security and maintaining their schedule so they can bring in lower paid reps with more desperation who will work worse hours. A typical day is talking to customers who are disappointed, although there are a few who you can make happy, it's emotionally draining. The systems are slow and make doing daily tasks aggravating. The company is now trying to win the hearts of it's employees with free snacks and swag in a poor attempt to reconcile their failures.
