Like one flew over the cuckoos nest but without Jack Nicholson - Customer Support Agent Epos Now Employee Review

Where to start really? Probably at the top. The CEO is your typical ‘Del Boy’ type character who is an ex salesman who still has the gift of the gab, just not much else. Somehow he managed to create a company, sadly when he created the company he forgot some useful skills for a CEO to have, such as providing a compelling picture for staff to get behind, a sound business mind, heck even a mind would have been helpful. Instead what you’ll find is a CEO who is one temper tantrum short of a breakdown. The CEO’s outbursts are legendary at Epos Now. From shouting at people in the open plan office, to throwing things, causing people to break down in tears and just generally being the sort of chap who if he acted like this in public would likely be arrested for public disorder. If you manage to get on the end of one of the CEOs outbursts there are a few important things to remember. You are letting him down, you’re letting the team down, you’re letting the company down, you are a let-down. Try not to laugh at him when he is providing this ‘motivational talk’ to you, it only makes him upset. The sales team is your typical wolf of wall street group, just replace the wolf with a slightly fragile cat and wall street with Ber street and you’ll get the picture. These are the group who have to try and shift the unreliable hardware to customers, the one thing Epos Now did manage to do right is produce a set of T&C’s so loose that once a customer signs up they are stuck. Check out trustpilot for a flavour of some of these customers views of the place. The support team are not your standard support team trying to help people, instead they have to deal with the very unreliable hardware and software that frequently breaks and at the same time attempt to sell the poor customer some till roll to make it all feel better. In 99.9% of cases this won’t help and instead the support team tend to just pass the problems down to the software team. The software team are the forgotten people of Epos Now, as they ‘don’t generate revenue’ (The CEO’s words not mine) they normally get forgotten about. Except when things go wrong (Which is frequently) when they suffer the bulk of the CEOs temper tantrums and end up letting everyone down etc. They are expected to work with poor hardware, poorer software and a skillset about 2 years out of university. You’ll also note the number of positive reviews on here that all seem to be posted on the same day. This should be an indication that when a genuine review (Such as this) is posted, that Epos Now floods GlassDoor with fake reviews speaking of all of the positives about the place. These are undoubtedly not true and normally posted by management. They also have quite possibly the worst retention rate in the country. People normally last 12 months tops, by which point they’ve either suffered a breakdown or realised that the only one getting any success is the CEO who somehow manages to buy a nice new car, rebuild his nice new house or purchase a few nice new properties for his other business off the hard work of his staff. Finally, a word on the numerous awards that Epos Now likes to sing about. The majority of these are paid for nominations that Epos Now makes. Some of them are even (whisper) made up. But don’t tell the customers that.