Pros
- Decent Salary - Easy job
Cons
Where to start.. First of all do not expect to be working in the video game industry. EA Galway is just another call center, you'll never get into any actual video game stuff. The studios are all working independently and EA Galway is seen by them as an outsourced call center. The communication between the studios and the support is non existant and you'll always be made aware of the different issues happening by the customers calling outraged. It can take up to a full day to receive an email stating an issue is ongoing on the game. If your dream is to work in the video game industry I'd advise you to look elsewhere, in an actual studio. The second point that had most of the people working there disgusted is the way the site is being managed by the area managers. Your team manager will most likely be powerless and unwilling to help you whatsoever. If you ever ask your direct manager for help you'll be redirected to someone else until someone is actually willing to give a hand. Most managers will be seen doing their FIFA Teams or just playing random games on their computers. The area managers are using people in probation to do extra stuff on top on their work because they know they won't say no. Promotion is also very doubtful. I've spent 2 years here and there are some things that catch your eye pretty fast. Often will you work hard for a position, have great stats, do extensive shadowing sessions only to see someone's girlfriend, brother or sister get the job out of the blue. When you ask for details on the promotion system you're just answered "She's had a better overall rating" but never ever will you be allowed to see how the rating is done. In less than a year I've seen 6 girlfriends being promoted, sometimes to jobs that were not officially open. There again I've tried to ask for information but I've always been shut down. Finally, I've seen several people being forced to pay thousands of dollars to be able to leave the company before the end of their first year as they were contractually entitled to stay at least that time. If someone is willing to pay such a crawy amount it should give you an idea of the atmosphere. It's sad to see that EA goes by the slogan "Make EA known for taking care of its players" when they do not care at all about their employees.