Good for illegals and high school dropouts. Unrealistic expectations. - Customer Service Representative Dollar General Employee Review

1.0
17 Jan 2013
Recommend
CEO approval
Business outlook

Pros

it pays...something. You get to wear black jeans.

Cons

Im convinced if they could get away with paying less than minimum wage they would. Management is totally disorganized. Employees are treated like criminals. 70% of shrink is caused by employees they say. While real customer theft is basically ignored. Schedule is not posted untill one day, sometimes only hours before your shift. If you work at breakneck speed, risking injurty, ignoring customers, and never taking breaks, then you will still not get done whats expected of you. Took a month to get my first pay check. Will complentent you one day for doing so well, then treaten to cut your hours the next day for not doing the impossible.

Explore other reviews about Dollar General

5.0
6 May 2026
Anonymous freelancer
Recommend
CEO approval
Business outlook

Pros

Great place to work at

Cons

Management wasn’t good all the time

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You have an opportunity to create good good relationships with your customers.

Cons

There is no work life balance. If you’re a store manager you’re expected to be there 24/7 if necessary. You’re also salary, so you’re paid for a flat 40 hours but required to schedule yourself for a minimum of 48 hours. No holiday pay, no overtime. You have access to two types of bonuses but they’re IF you qualify for them. You get little to no support from upper management and constantly told you’re not doing enough. They don’t care if you’re having staffing issues and still expect you to get the truck completely worked in 2 days and the store to be 100% recovered daily, even if you’re alone. Then they’ll either look for ways to write you up to terminate you or push you until you quit.

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